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Returns & Exchanges

We want you to love your journey with ROAM. If you are not completely satisfied with your purchase, you may return your items within 100 days for a full refund or exchange.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to start the process.

2

Pack Your Luggage

Place your unused items back in their original packaging, ensuring all protective covers and tags are intact.

3

Apply Shipping Label

Download and print your prepaid shipping label, then securely attach it to the outside of your box.

4

Drop Off & Refund

Drop your package at any authorized carrier location; your refund will be processed within 5-7 business days of receipt.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing