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Returns & Exchanges
We want you to love your journey with ROAM. If you are not completely satisfied with your purchase, you may return your items within 100 days for a full refund or exchange.
1
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to start the process.
2
Pack Your Luggage
Place your unused items back in their original packaging, ensuring all protective covers and tags are intact.
3
Apply Shipping Label
Download and print your prepaid shipping label, then securely attach it to the outside of your box.
4
Drop Off & Refund
Drop your package at any authorized carrier location; your refund will be processed within 5-7 business days of receipt.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing